313 Responsible Gaming – Play Smart and Stay Safe
At 313, user well-being is our priority. This page provides a comprehensive guide on how to play responsibly, recognise warning signs, and use the available self-control tools for a healthier experience.
Our Commitment to Responsible Gaming
313 believes that online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. We are committed to providing a safe and responsible environment for all users in Malaysia.
As part of this commitment, 313 provides a range of self-control tools, best practice guides, and useful information to help you play within healthy limits. We encourage all users to manage their gaming activity with full awareness and responsibility.
Signs of Risky Behaviour
Recognising early warning signs is an important step in maintaining healthy gaming habits. You may want to reassess your gaming behaviour if you experience any of the following:
- Feeling the need to wager increasingly larger amounts to get the same level of excitement.
- Frequently thinking about gaming even while doing other things.
- Gaming to escape problems, stress, or uncomfortable feelings.
- Continuing to play despite planning to stop or having already reached your set limit.
- Borrowing money or selling assets to fund gaming.
- Neglecting family, work, or social responsibilities due to gaming.
- Lying to loved ones about gaming activity or spending.
If you recognise two or more of the signs above in yourself, we encourage you to use the available self-control tools or seek professional help.
Setting Appropriate Time and Budget Limits
The most effective way to maintain responsible gaming is to set clear limits before you start playing. Here is a practical guide for 313 users:
- Daily Budget Limit: Decide on the maximum amount in Malaysian Ringgit (RM) you are comfortable spending each day. Treat this as an entertainment expense, not an investment.
- Time Limit: Set dedicated playing hours, such as no more than one to two hours per day. Use your phone's timer as a reminder.
- Loss Limit: Set an acceptable loss amount for a given period. Once that limit is reached, stop playing for the day — no exceptions.
- Don't chase losses: Chasing losses by continuing to play often leads to even greater losses. Accept losses as part of the entertainment experience.
Available Self-Control Tools
313 provides several tools to help users manage their gaming activity more effectively:
Set daily, weekly, or monthly deposit limits to control how much money goes into your account.
Step away from the platform for a chosen period — whether that's 24 hours, a week, or a month — to regain perspective.
For more serious cases, you may apply for a full self-exclusion from the platform through our support team.
To activate any of the above controls, contact the 313 support team at [email protected] or visit the frequently asked questions us.
Minor Protection
313 takes the protection of children and teenagers from online gaming services seriously. All users must be at least 18 years old to register and use the platform.
We recommend the following steps for parents and guardians in Malaysia:
- Ensure that devices used by children have active and up-to-date parental controls enabled.
- Do not share your login credentials with children or underage family members.
- Keep your account details and password somewhere that is not easily accessible.
- Talk to your children about the risks of online gaming and the importance of financial responsibility.
If you suspect that an underage individual has accessed the platform without authorisation, please contact the 313 support team immediately so appropriate action can be taken.
Life Balance & Getting Help
Online gaming should be just one of many activities in a balanced life. Make sure it does not replace quality time with family, friends, work, or healthy pursuits.
If you feel that gaming is starting to negatively affect your quality of life, personal relationships, or finances, we encourage you to:
- Talk to someone you trust about how you are feeling and your situation.
- Use the self-control tools available on the 313 platform to reduce or temporarily pause your gaming activity.
- Seek support from a qualified counsellor or mental health professional for expert assistance.
- Contact Malaysia's national counselling helpline for immediate and confidential support.
Remember: asking for help is a sign of strength, not weakness. The 313 team is always ready to assist via email at [email protected] or through the frequently asked questions.
Five Best Practices for Playing Smart
Treat gaming purely as entertainment, not as a way to earn income or solve financial problems.
Set time and spending limits before you start playing, and stick to them without exception.
Take a short break every hour and step away from the platform periodically to maintain a healthy perspective.
Avoid playing when you are stressed, sad, or angry, as your emotional state can impair your judgement.
Review your transaction history regularly to ensure your gaming spending stays within an acceptable range.
Questions About Self-Control?
The 313 team is here to help you understand the available controls and answer any questions about responsible gaming. Don't hesitate to reach out.